How is the AI agent billed?

Re:amaze bundles a monthly resolution allowance per user and charges $0.85 for each additional resolution. AlooChat includes unlimited AI agents on every plan with no per-resolution fee.

Does Re:amaze support Arabic?

Arabic is not listed on Re:amaze's official site. AlooChat's agents reply in Arabic by design, with configurable tone, dialect — including Gulf dialects — and reply length.

Helpdesk

AlooChat vs Re:amaze

Q: How does Re:amaze price its plans?

Re:amaze charges per team member per month — Basic $29, Pro $49 and Plus $69 monthly, or $26.10, $44.10 and $62.10 annually — plus a flat Starter plan at $59 a month with unlimited members capped at 500 responded conversations. There is a 14-day trial.

Re:amaze is built around the online store; AlooChat is built around Arabic messaging.

Compare AlooChat and Re:amaze on Arabic support, per-member pricing, per-resolution AI charges, and messaging channels for GCC ecommerce teams.

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Executive summary

Re:amaze, now part of GoDaddy, has the deeper storefront integration: a Shopify app it builds itself, a native WooCommerce module with orders and refunds, and products you can insert straight into a reply. AlooChat's WooCommerce integration is live while Shopify is only announced, so a Shopify-first store gets more out of the box from Re:amaze today. The trade-off is Arabic, which Re:amaze does not list, and an AI agent billed per resolution once the monthly allowance runs out.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Re:amaze

Re:amaze is a unified customer service, chat and helpdesk platform owned by GoDaddy, consolidating email, live chat, social, SMS, VoIP, video and push notifications into one shared workspace. It is positioned around ecommerce stores and online businesses, with real-time visitor monitoring and proactive chat. Pricing runs per team member, alongside a flat Starter plan with unlimited members and a capped conversation allowance.

Which one fits you?

Who should choose AlooChat?

Arabic-first AI agents with tone, Gulf dialects and reply-length control — Arabic is not listed on Re:amaze's site.
Unlimited AI agents on every plan with no per-resolution charge once an allowance runs out.
Unlimited team accounts on every plan, so seats are never the reason to keep the team small.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina with Stripe — plus booking inside WhatsApp and website chat.

Who should choose Re:amaze?

You want VoIP and video support in the same shared inbox as email and chat — AlooChat has neither.
Real-time visitor monitoring and proactive chat on your storefront are central to how you convert.
A small team benefits from the flat Starter plan: unlimited members with a capped conversation allowance.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Re:amaze
AI agents included	AvailableUnlimited agents, every plan	Available
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableAgent sees the full bot history on escalation
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	Re:amaze
WhatsApp	AvailableWhatsApp Business	Requires verification
Instagram	Available	AvailableInstagram Direct Messages channel
Facebook Messenger	Available	AvailableFacebook Page and Messenger channel
Telegram	Available	Requires verification
Website live chat	Available	AvailableEmbeddable chat widget, all plans
Email	Available	AvailableEmail channels on all plans
Voice / call centre	Not availableNo voice contact centre	AvailableVoIP and video included
Unified inbox across channels	AvailableAll channels in one queue	AvailableOne inbox across email, chat, social, SMS, voice

Ecommerce and payments

For teams selling online: what each platform can see and do with store data inside a conversation.

Capability	AlooChat	Re:amaze
WooCommerce integration	AvailableOfficial WooCommerce integration	AvailableNative module with orders and refunds
Shopify integration	Not availableAnnounced as coming soon	AvailableRe:amaze-built Shopify app
Order tracking in conversationWhether an agent or AI can look up order status without leaving the chat.	PartialVia connected store or custom tools	AvailableOrder module inside conversations
Order creation or editing	PartialVia store integration or custom tools	AvailableCreate draft and duplicate Shopify orders
Payment link generation	AvailableTap, Hesabe, MyFatoorah, Ziina, Stripe	Requires verification
Product catalog in chat	PartialVia connected commerce integration	AvailableInsert store products into replies

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Re:amaze
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	PartialChannel relays only; no documented event webhooks
REST API access	PartialEnterprise plan	AvailablePublic REST API with token auth
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	Re:amaze
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	PartialStaff performance reporting on Plus
Team reports	Available	Requires verification
CSAT tracking	Available	PartialSatisfaction surveys on the Plus plan
Real-time live view	AvailableReal-time queue monitoring	PartialLive visitor view rather than a conversation queue
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Re:amaze

Strengths

Genuine ecommerce depth: a Re:amaze-built Shopify app and a native WooCommerce module that put orders and refunds inside the conversation.
VoIP and video in the same shared inbox as email, chat and social channels.
Real-time visitor monitoring with proactive chat, aimed squarely at converting storefront traffic.
A flat Starter plan with unlimited members suits small teams that would otherwise pay for every seat.

Considerations

Arabic is not listed on Re:amaze's official site, and no right-to-left statement is published.
The AI agent carries a monthly resolution allowance per user and $0.85 for every additional resolution, so automation cost tracks volume upward.
Per-member pricing on the Basic, Pro and Plus tiers rises with every person you add to the team.
The documented channel list covers email, chat, social, SMS, VoIP and video; WhatsApp Business API coverage needs verification with the vendor before a GCC rollout.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Re:amaze

Re:amaze charges per team member — Basic $29, Pro $49 and Plus $69 monthly, or $26.10, $44.10 and $62.10 annually — plus a flat Starter plan at $59 a month with unlimited members capped at 500 responded conversations. Additional AI resolutions are billed at $0.85 each beyond the included allowance.

Details about Re:amaze come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.