Does Kayako work in Arabic?

Arabic is not listed on Kayako's official site. AlooChat is Arabic-first: agents answer in Arabic with tone, dialect — including Gulf dialects — and reply length configurable.

How do the AI billing models differ?

Kayako charges per ticket Kay resolves, so AI cost rises with the volume it handles. AlooChat includes unlimited AI agents on every published plan with no per-resolution fee.

Helpdesk

AlooChat vs Kayako

Unlimited AI on published plans, versus a dollar for every ticket the AI resolves.

Compare AlooChat and Kayako on Arabic support, per-resolution AI billing versus published plans, channel coverage, and pricing transparency.

Book a Demo All comparisons

Executive summary

Kayako prices its Kay agent simply and honestly — $1 per resolved ticket, charged only when it resolves without a human — which reads well at small volumes and gets expensive precisely when the automation starts working. The platform itself is quote-only. AlooChat publishes plans that include unlimited AI agents, so clearing a backlog with AI never raises the invoice.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Kayako

Kayako is an AI-enabled help desk with an omnichannel inbox across email, chat, social and voice, plus ticket triage, workflow rules, a knowledge base and analytics. Its AI agent Kay reads tickets, drafts replies, takes actions and can resolve cases on its own, billed at $1 per resolved ticket. The site cites more than 10,000 support professionals at over 300 companies; Arabic is not listed on it.

Which one fits you?

Who should choose AlooChat?

Arabic-first agents with configurable tone, Gulf dialects and reply length — Arabic is not listed on Kayako's site.
Published plans you can evaluate before a sales call, rather than a quote for the platform.
No per-resolution AI fee: unlimited AI agents on every plan, so a backlog cleared by AI does not raise the bill.
A messaging-first inbox — WhatsApp, Instagram, Messenger, Telegram, website chat, email — with iOS and Android apps for teams that work on the move.

Who should choose Kayako?

You want AI cost tied strictly to resolved tickets at a published $1 rate you can model against your backlog.
Voice belongs in the same inbox as email and chat; AlooChat offers WhatsApp Calls but no phone-line product.
Your priority is clearing a large ticket backlog with AI triage, drafting and workflow rules over an existing knowledge base.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Kayako
AI agents included	AvailableUnlimited agents, every plan	AvailableKay AI agent
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	Requires verification
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Not availableBilled per resolved ticket

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	Kayako
WhatsApp	AvailableWhatsApp Business	Available
Instagram	Available	Requires verification
Facebook Messenger	Available	AvailableFacebook Page messages become conversations
Telegram	Available	Requires verification
Website live chat	Available	AvailableReal-time chat widget
Email	Available	AvailableMultiple email addresses per instance
Voice / call centre	Not availableNo voice contact centre	Requires verification
Unified inbox across channels	AvailableAll channels in one queue	AvailableUnified conversation timeline across channels

WhatsApp capabilities

WhatsApp is the primary support channel for most GCC businesses, so it deserves its own comparison.

Capability	AlooChat	Kayako
WhatsApp Business API	Available	Available
WhatsApp calls in the workflow	AvailableWhatsApp Calls in the workflow	Requires verification
Payment links inside WhatsApp	AvailableGCC and global providers	Requires verification
Booking inside the conversation	AvailableAppointments booked in chat	Requires verification
Arabic-first AI replies	AvailableArabic-first replies on WhatsApp	Requires verification

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Kayako
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	Requires verification
REST API access	PartialEnterprise plan	AvailableDocumented REST API
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	Kayako
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	PartialAdvanced agent metrics on higher plans
Team reports	Available	Requires verification
CSAT tracking	Available	AvailableSatisfaction survey reporting
Real-time live view	AvailableReal-time queue monitoring	Requires verification
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Kayako

Strengths

AI cost tied strictly to outcomes: $1 per resolved ticket, charged only when Kay closes the case without a human.
One published rate is easy to model against a known backlog before committing to anything.
An omnichannel inbox spanning email, chat, social and voice in a single queue.
Kay reads tickets, drafts replies and takes actions rather than only suggesting them, with workflow rules and a knowledge base behind it.

Considerations

The platform itself has no published price and is quoted on request, so only the AI line item is knowable in advance.
Per-resolution billing means the better the AI performs, the larger the invoice — the opposite of how automation savings usually work.
Arabic is not listed on Kayako's official site, and no Arabic tone or dialect controls are documented for Kay.
Ecommerce workflows — order lookup, payment links or booking inside the conversation — are not documented on its site.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Kayako

Kayako publishes one figure: the Kay AI Agent at $1 per resolved ticket, charged only when Kay resolves the ticket without a human. The full platform has no published price and is quoted on request.

Details about Kayako come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.