How much does LiveAgent cost?

LiveAgent charges per agent per month: Small Business $10, Medium Business $19, Large Business $33 and Enterprise $46 billed annually, or $13, $23, $40 and $57 billed monthly. There is a 30-day trial and no permanent free plan.

Is LiveAgent available in Arabic?

Yes — Arabic is explicitly among LiveAgent's 43 interface languages. Right-to-left layout is not confirmed on its marketing site, so we make no claim about RTL.

Does AlooChat offer a call centre?

No. AlooChat supports WhatsApp Calls but does not offer phone lines or a call centre product. If voice is a required channel, LiveAgent covers it natively.

Helpdesk

AlooChat vs LiveAgent

LiveAgent adds phone lines cheaply; AlooChat answers Arabic messaging without a per-agent bill.

Compare AlooChat and LiveAgent on Arabic-first AI agents, per-agent pricing, messaging channels, and LiveAgent's built-in call centre.

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Executive summary

LiveAgent is the cheaper way to put email ticketing, live chat and a real call centre behind one dashboard, and Arabic sits among its 43 interface languages. AlooChat trades the phone lines for a messaging-led inbox — WhatsApp, Instagram, Messenger, Telegram, website chat and email — with Arabic-first AI agents and unlimited team accounts on every plan. If inbound phone queues are non-negotiable, LiveAgent covers that requirement outright and AlooChat does not.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

LiveAgent

LiveAgent, from Quality Unit, combines email ticketing, live chat, a built-in call centre, social and messaging channels, a knowledge base and an AI chatbot in a single dashboard. It publishes 43 interface languages, Arabic among them, and prices per agent from $10 a month on annual billing. The vendor offers a 30-day trial and no permanent free plan.

Which one fits you?

Who should choose AlooChat?

Arabic as the design centre, not one of 43 interface languages: tone, Gulf dialects and reply length are configured per agent.
Unlimited AI agents and unlimited team accounts on every plan, rather than a price that rises with each agent.
A messaging-led inbox — WhatsApp, Instagram, Messenger, Telegram, website chat, email — with WhatsApp Calls and booking inside the conversation.
GCC payment providers and regional implementation, onboarding and training from teams in Kuwait, the UAE, Bahrain and Egypt.

Who should choose LiveAgent?

You need a real call centre with phone lines — AlooChat supports WhatsApp Calls but has no voice-line product.
Budget is tight and a low per-agent entry price with a 30-day trial matters more than included AI capacity.
You support customers in many languages and want 43 interface languages available out of the box.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	LiveAgent
AI agents included	AvailableUnlimited agents, every plan	AvailableAI chatbot on paid plans
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableTransfers the chat with full context
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	LiveAgent
WhatsApp	AvailableWhatsApp Business	Requires verification
Instagram	Available	Add-onHigher plan; add-on priced separately
Facebook Messenger	Available	Add-onHigher plan; add-on priced separately
Telegram	Available	Add-onHigher plan; add-on priced separately
Website live chat	Available	PartialAll plans; chat button count capped per tier
Email	Available	AvailableAll plans; mailbox count capped per tier
Voice / call centre	Not availableNo voice contact centre	AvailableBuilt-in call centre
Unified inbox across channels	AvailableAll channels in one queue	AvailableUniversal inbox across all channels

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	LiveAgent
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	AvailableRule HTTP actions and postback calls
REST API access	PartialEnterprise plan	AvailableDocumented REST API with OpenAPI descriptor
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	LiveAgent
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	PartialPerformance reports from the mid tier up
Team reports	Available	Requires verification
CSAT tracking	Available	AvailableSatisfaction surveys across plans
Real-time live view	AvailableReal-time queue monitoring	AvailableOverview of visitors, active agents and ongoing chats
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

LiveAgent

Strengths

A native call centre in the same dashboard as tickets and live chat, rather than a separate telephony product bolted on beside it.
Arabic is explicitly one of 43 published interface languages — uncommon at this entry price.
A low per-agent entry price with a 30-day trial before any commitment.
An AI chatbot included on the paid plans rather than sold as a metered add-on.

Considerations

Right-to-left layout is not confirmed on LiveAgent's marketing site, so Arabic here is a language on a list rather than a documented RTL experience.
The price rises with every agent added, so growing the team raises the monthly bill directly.
The vendor documents email, chat, call centre, social and messaging without itemising WhatsApp Business API, Instagram or Telegram — messaging-led teams should verify coverage before committing.
Tone and Gulf-dialect control for the AI chatbot is not documented, so Arabic replies cannot be tuned the way an Arabic-first agent can.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

LiveAgent

LiveAgent publishes per-agent pricing: Small Business $10, Medium Business $19, Large Business $33 and Enterprise $46 per agent per month billed annually, with a 30-day trial and no permanent free plan.

Details about LiveAgent come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.