Does JivoChat support Arabic?

Arabic is not listed among the roughly 25 chat-window languages JivoChat documents on its site. AlooChat is built Arabic-first, with configurable tone, dialect and reply length including Gulf dialects.

Can I move my channels from JivoChat to AlooChat?

WhatsApp, Instagram, Facebook Messenger, Telegram, website live chat and email are native channels in AlooChat's unified inbox, and the GCC-based team provides guided onboarding, training and migration assistance.

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AlooChat vs JivoChat

Q: How does JivoChat's pricing compare to AlooChat's?

JivoChat prices per agent — Free for 5 agents, Basic $28, Professional $42 and Enterprise $56 per agent monthly on annual billing — with modules charged separately, such as WhatsApp at $27/mo and the AI Agent at $69/agent/mo. AlooChat's published plans include unlimited team accounts and unlimited AI agents with no per-resolution fees.

JivoChat sells telephony and AI as per-agent modules; AlooChat includes unlimited Arabic AI agents and seats.

Compare AlooChat and JivoChat on Arabic support, messaging channels, AI agent modules and per-agent pricing for GCC sales and support teams.

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Executive summary

JivoChat is the only platform in this group that puts telephony and video calling in the same app as chat, and it aggregates WhatsApp, Instagram, Facebook, Telegram, email and Apple Business Chat into one agent window with a free tier for five agents. AlooChat has no voice contact centre, so a team that needs phone queues should keep telephony elsewhere — but it answers Arabic natively and includes unlimited AI agents and team accounts on every plan instead of charging per agent per module. The trade-off is voice breadth against Arabic depth and predictable cost.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

JivoChat

JivoChat is live chat that also aggregates WhatsApp, Instagram, Facebook, Telegram, email and Apple Business Chat into a single agent app, with chatbots, an AI agent, and telephony and video-call modules. Its site cites more than 200,000 businesses, mostly small and mid-sized companies running sales and support from their website. A free tier covers five agents, with paid tiers priced per agent and several capabilities sold as separate modules.

Which one fits you?

Who should choose AlooChat?

Arabic is not listed among JivoChat's roughly 25 documented chat-window languages. AlooChat is Arabic-first, with agent tone, dialect and reply length you configure — Gulf dialects included.
JivoChat prices per agent and sells the AI agent and WhatsApp as separate modules. AlooChat includes unlimited AI agents and unlimited team accounts on every plan.
WhatsApp Calls, in-chat booking and tickets come with the product rather than as add-on modules.
Regional fit: Tap, Hesabe, MyFatoorah and Ziina for payments, and implementation and success teams in Kuwait, the UAE, Bahrain and Egypt.

Who should choose JivoChat?

You want phone and video calls in the same app as chat — JivoChat sells telephony and video modules directly.
You need Apple Business Chat alongside the usual messaging channels.
A team of up to five can work entirely inside JivoChat's free tier before committing to anything.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	JivoChat
AI agents included	AvailableUnlimited agents, every plan	Available
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	Requires verification
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	JivoChat
WhatsApp	AvailableWhatsApp Business	Available
Instagram	Available	AvailableListed among supported channels
Facebook Messenger	Available	AvailableListed among supported channels
Telegram	Available	AvailableListed among supported channels
Website live chat	Available	AvailableCore website chat widget
Email	Available	AvailableListed among supported channels
Voice / call centre	Not availableNo voice contact centre	AvailableBuilt-in telephony
Unified inbox across channels	AvailableAll channels in one queue	AvailableSingle omnichannel inbox

WhatsApp capabilities

WhatsApp is the primary support channel for most GCC businesses, so it deserves its own comparison.

Capability	AlooChat	JivoChat
WhatsApp Business API	Available	Available
WhatsApp calls in the workflow	AvailableWhatsApp Calls in the workflow	Requires verification
Payment links inside WhatsApp	AvailableGCC and global providers	Requires verification
Booking inside the conversation	AvailableAppointments booked in chat	Requires verification
Arabic-first AI replies	AvailableArabic-first replies on WhatsApp	Requires verification

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	JivoChat
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	AvailableWebhooks API with documented events
REST API access	PartialEnterprise plan	PartialBot, chat and CRM APIs; no general REST CRUD
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	JivoChat
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	AvailablePer-agent stats with export
Team reports	Available	Requires verification
CSAT tracking	Available	Available1-5 service quality rating
Real-time live view	AvailableReal-time queue monitoring	AvailableWatch visitors in real time
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

JivoChat

Strengths

One agent app that aggregates WhatsApp, Instagram, Facebook, Telegram, email and Apple Business Chat next to website chat.
Built-in telephony and video calling, so a chat can become a call inside the same tool rather than a handoff to another vendor.
Apple Business Chat alongside the usual messaging channels — coverage most chat tools in this group skip.
A free tier covering five agents, unusually generous for a paid-first product, so a small team can work in it before committing.

Considerations

Arabic is not listed among the roughly 25 chat-window languages JivoChat documents, so an Arabic rollout cannot be confirmed from the official site.
Pricing is per agent, and the AI Agent and WhatsApp are separate modules, so a modest team with automation can end up on several line items.
The AI Agent module is charged at $69/agent/mo on top of the seat price, which makes automation scale with headcount rather than with volume.
GCC payment providers and a regional implementation team are not documented on JivoChat's site.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

JivoChat

JivoChat prices per agent — Free for 5 agents, then Basic $28, Professional $42 and Enterprise $56 per agent monthly on annual billing — with modules charged separately, such as WhatsApp at $27/mo and the AI Agent at $69/agent/mo. AlooChat's published plans include unlimited team accounts and unlimited AI agents with no per-resolution fees.

Details about JivoChat come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.