Does Smartsupp support Arabic?

Smartsupp's official sources contradict each other: its developer documentation lists an Arabic locale while its help-centre language list does not include Arabic, so we treat it as unconfirmed. AlooChat is Arabic-first by design, including Gulf dialects.

Can I migrate my store's chat from Smartsupp to AlooChat?

Yes. AlooChat connects website live chat, WhatsApp, Instagram, Messenger, Telegram and email, integrates with WooCommerce, HubSpot, Zoho CRM, Odoo and n8n, and its team provides guided onboarding, training and migration assistance.

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AlooChat vs Smartsupp

Smartsupp tunes chat for conversion; AlooChat adds Arabic-first agents, more channels and Gulf payment providers.

Compare AlooChat and Smartsupp on Arabic support, channels, AI agents and per-operator pricing for GCC ecommerce and support teams.

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Executive summary

Smartsupp is built to sell, not just to answer: Mira AI is a shopping-oriented agent with human handover, there is a mobile SDK for in-app chat, and a genuine free tier lets a one-person store start at no cost. AlooChat is the better fit for a Gulf store, because agents reply in configurable Arabic tone and dialect, Instagram and Telegram join the same inbox, and Tap, Hesabe, MyFatoorah and Ziina sit alongside Stripe for checkout. The trade-off is Smartsupp's conversion focus and low entry price against AlooChat's Arabic depth and regional payments.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Smartsupp

Smartsupp is website live chat with chatbot automation and an AI shopping assistant branded Mira AI, bringing inbound email, Facebook Messenger and WhatsApp into the same dashboard. It targets ecommerce stores and SMBs that want chat to lift conversion rather than only answer questions, and ships a mobile SDK so in-app chat sits next to website chat. A free tier covers one operator and 25 conversations a month, with more than 40 integrations available.

Which one fits you?

Who should choose AlooChat?

Smartsupp's own sources disagree on Arabic — its developer docs list an Arabic locale while its help-centre language list omits it. AlooChat is unambiguously Arabic-first, Gulf dialects included.
Smartsupp prices per operator and meters Mira AI by conversation volume. AlooChat includes unlimited team accounts and unlimited AI agents on every plan, with no per-resolution fees.
Instagram and Telegram join WhatsApp, Messenger, website chat and email in one AlooChat inbox, with WhatsApp Calls and in-chat booking.
For a Gulf store, checkout matters: Tap, Hesabe, MyFatoorah and Ziina alongside Stripe, with WooCommerce, HubSpot, Zoho CRM, Odoo and n8n integrations.

Who should choose Smartsupp?

You want chat tuned for conversion first — Mira AI is built as a shopping assistant, not a generic responder.
You need chat inside a mobile app: Smartsupp ships a mobile SDK alongside the web widget.
A one-person store can start free — one operator and 25 conversations a month at no cost.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Smartsupp
AI agents included	AvailableUnlimited agents, every plan	AvailableMira AI shopping assistant
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableChatbot handover node connects to an agent
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	Smartsupp
WhatsApp	AvailableWhatsApp Business	Available
Instagram	Available	Requires verification
Facebook Messenger	Available	AvailableMessenger in the multichannel inbox
Telegram	Available	Requires verification
Website live chat	Available	AvailableCore live chat widget
Email	Available	AvailableDocumented email channel
Voice / call centre	Not availableNo voice contact centre	Requires verification
Unified inbox across channels	AvailableAll channels in one queue	AvailableOne inbox with a channel icon per conversation

WhatsApp capabilities

WhatsApp is the primary support channel for most GCC businesses, so it deserves its own comparison.

Capability	AlooChat	Smartsupp
WhatsApp Business API	Available	Available
WhatsApp calls in the workflow	AvailableWhatsApp Calls in the workflow	Requires verification
Payment links inside WhatsApp	AvailableGCC and global providers	Requires verification
Booking inside the conversation	AvailableAppointments booked in chat	Requires verification
Arabic-first AI replies	AvailableArabic-first replies on WhatsApp	Requires verification

Ecommerce and payments

For teams selling online: what each platform can see and do with store data inside a conversation.

Capability	AlooChat	Smartsupp
WooCommerce integration	AvailableOfficial WooCommerce integration	Available
Shopify integration	Not availableAnnounced as coming soon	AvailableSmartsupp app in the Shopify App Store
Order tracking in conversationWhether an agent or AI can look up order status without leaving the chat.	PartialVia connected store or custom tools	Requires verification
Order creation or editing	PartialVia store integration or custom tools	Requires verification
Payment link generation	AvailableTap, Hesabe, MyFatoorah, Ziina, Stripe	Requires verification
Product catalog in chat	PartialVia connected commerce integration	PartialAI recommends from a product feed

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Smartsupp
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	Requires verification
REST API access	PartialEnterprise plan	AvailableDocumented REST API
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	Smartsupp
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	PartialPer-agent statistics require the PRO package
Team reports	Available	Requires verification
CSAT tracking	Available	AvailableConversation rating
Real-time live view	AvailableReal-time queue monitoring	AvailableReal-time visitor list
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Smartsupp

Strengths

Mira AI is built as a shopping assistant rather than a generic responder, and hands over to a human when the conversation needs one.
A mobile SDK alongside the web widget, so chat inside your app sits in the same dashboard as website chat.
A genuine free tier — one operator and 25 conversations a month — with ecommerce-oriented lead capture and more than 40 integrations.
Mira AI priced by conversation volume from $16/mo, with quote-based unlimited AI agents for larger stores that outgrow the metered tiers.

Considerations

Smartsupp's own sources disagree on Arabic — its developer docs list an Arabic locale while its help-centre language list omits it — so Arabic is best treated as unconfirmed.
Pricing is per operator and Mira AI is metered by conversation volume, so team growth and automation growth both move the bill.
Instagram and Telegram are not among the channels Smartsupp documents for its dashboard.
Published prices exclude VAT, and GCC payment providers are not documented, so the regional checkout stack sits outside the product.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Smartsupp

Smartsupp prices per operator on annual billing — Free for one operator and 25 conversations a month, Solo $17, Plus $25 for three operators, Expert $83 for five or more, and Ultimate $280 — with Mira AI from $16/mo by conversation volume, unlimited AI agents quoted, and prices excluding VAT. AlooChat's published plans include unlimited AI agents and unlimited team accounts.

Details about Smartsupp come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.