Does LiveChat support Arabic?

LiveChat states its chat widget is available in 48 languages, Arabic among them. RTL layout is not documented on its site. AlooChat is Arabic-first, with agent tone, dialect and reply length configurable including Gulf dialects.

Can I keep my channels if I move from LiveChat to AlooChat?

Yes. Website live chat, WhatsApp, Instagram, Messenger, Telegram and email are native channels in AlooChat's unified inbox, and the GCC-based team provides guided onboarding, training and migration assistance.

Live Chat

AlooChat vs LiveChat

LiveChat perfects the website widget; AlooChat treats WhatsApp as a native channel, not a marketplace add-on.

Compare AlooChat and LiveChat on Arabic support, messaging channels, AI agents and per-seat pricing for GCC support and sales teams.

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Executive summary

LiveChat, from Text, Inc., is the most refined website chat experience in this group — a highly customizable widget, a purpose-built agent workspace, Copilot AI assistance and a marketplace of more than 200 integrations. AlooChat is the better fit when messaging channels, not the website, carry most of the volume, and when replies need to be Arabic-first with configurable Gulf dialect. The trade-off is LiveChat's widget polish and per-seat pricing against AlooChat's native messaging channels and unlimited team accounts.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

LiveChat

LiveChat, from Text, Inc., is live chat software for websites: a customizable chat widget, an agent workspace, a chatbot and AI assistance through Copilot, mature reporting and a large integrations marketplace. The widget is offered in 48 languages including Arabic, and the marketplace lists more than 200 integrations including Shopify, WhatsApp and Messenger. It is aimed at B2B SaaS companies and ecommerce teams that want a polished website chat experience.

Which one fits you?

Who should choose AlooChat?

LiveChat offers its widget in 48 languages including Arabic. AlooChat goes further than availability: agents reply in the Arabic tone, dialect and length you configure, Gulf dialects included.
LiveChat charges per seat with no permanent free tier. AlooChat includes unlimited team accounts and unlimited AI agents on every plan, so adding people does not change the bill.
WhatsApp and Messenger are marketplace integrations for LiveChat. In AlooChat they are native channels in one inbox, with WhatsApp Calls and in-chat booking.
Tap, Hesabe, MyFatoorah and Ziina alongside Stripe, plus implementation and success teams in Kuwait, the UAE, Bahrain and Egypt.

Who should choose LiveChat?

Website chat is your primary channel and you want the most refined widget and agent workspace for it.
Your stack depends on specific apps — LiveChat's marketplace lists more than 200 integrations.
You want AI that assists agents rather than replaces them: Copilot enhances replies, summarizes and tags.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	LiveChat
AI agents included	AvailableUnlimited agents, every plan	AvailableCopilot assistance and chatbot
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableHands over with full context attached
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	LiveChat
WhatsApp	AvailableWhatsApp Business	AvailableVia the integrations marketplace
Instagram	Available	AvailableInstagram for Business channel
Facebook Messenger	Available	AvailableFacebook channel
Telegram	Available	Add-onMarketplace apps only
Website live chat	Available	AvailableCore chat widget
Email	Available	AvailableListed among supported channels
Voice / call centre	Not availableNo voice contact centre	Requires verification
Unified inbox across channels	AvailableAll channels in one queue	AvailableAll conversations on one screen

WhatsApp capabilities

WhatsApp is the primary support channel for most GCC businesses, so it deserves its own comparison.

Capability	AlooChat	LiveChat
WhatsApp Business API	Available	Available
WhatsApp calls in the workflow	AvailableWhatsApp Calls in the workflow	Requires verification
Payment links inside WhatsApp	AvailableGCC and global providers	Requires verification
Booking inside the conversation	AvailableAppointments booked in chat	Requires verification
Arabic-first AI replies	AvailableArabic-first replies on WhatsApp	Requires verification

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	LiveChat
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	AvailableDeveloper platform webhooks
REST API access	PartialEnterprise plan	AvailableChat API and JavaScript API
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	LiveChat
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	AvailableAgent reports in analytics
Team reports	Available	Requires verification
CSAT tracking	Available	AvailableChat ratings
Real-time live view	AvailableReal-time queue monitoring	AvailableReal-time visitor traffic view
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

LiveChat

Strengths

A widely deployed, highly customizable chat widget available in 48 languages including Arabic, with an agent workspace built for high-volume website chat.
Copilot AI features that enhance replies, summarize chats and suggest tags inside the workspace — AI that assists agents rather than replacing them.
A marketplace of more than 200 integrations, including Shopify, WhatsApp and Messenger, so specific stack requirements are usually already covered.
Mature reporting from a long-established vendor, which shortens the evaluation for teams that need proven website chat rather than a new category.

Considerations

Arabic is available as a widget language, but RTL layout and Arabic dialect control are not documented, so the widget speaks Arabic while the replies remain your team's problem.
Pricing is per seat with no permanent free tier, so the bill grows directly with the size of the support team.
WhatsApp and Messenger arrive through the marketplace rather than as native channels, which adds a moving part between you and the conversation.
Instagram, Telegram and GCC payment providers are not among the channels and gateways LiveChat documents for the core product.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

LiveChat

LiveChat prices per seat: annually $19, $49 and $79 per person for Starter, Team and Business, or $25, $59 and $89 monthly, with Enterprise quoted and a 14-day trial but no permanent free tier. AlooChat's published plans include unlimited team accounts, so cost does not scale with headcount.

Details about LiveChat come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.