AI Customer Support for Ecommerce
Answer order, shipping, and product questions instantly, recover more carts, and sell in chat — with AI agents that speak your customers' language on the channels they already use.
Industry Challenges
High volumes of repetitive order, shipping, and return questions
Peak-season spikes that overwhelm small support teams
Shoppers expecting instant answers on WhatsApp and Instagram
Pre-sales questions abandoned before checkout
Support quality that varies across channels and shifts
How AlooChat Helps
AI agents on every channel
Knowledge-trained AI answers instantly on WhatsApp, Instagram, web chat, and email — in Arabic and English, around the clock.
Knowledge base training
Train the agent on your policies, catalog, and FAQs in minutes. Correct any answer from the dashboard as your business evolves.
Workflow automation
Route, label, and segment conversations automatically; trigger reminders and follow-ups without manual work.
Human handoff
Sensitive or complex conversations transfer to your team with full context — AI handles the routine, people handle the rest.
Unified inbox
Every channel in one queue with labels, private notes, teams, and business hours — no more app-switching.
Analytics & CSAT
Conversation, AI agent, human agent, and CSAT reporting show what customers ask and how well they're served.
Typical Use Cases
- Order status and tracking questions
- Returns, exchanges, and refund policy answers
- Shipping options and delivery updates
- Product recommendations and discovery in chat
- Discount, promo, and payment questions
- Checkout assistance for hesitant shoppers
AI Capabilities
- Instant, AI-generated answers from your knowledge
- Personalized conversations with configurable tone
- Smart routing and human escalation
- Arabic and English, including regional dialects
- Conversation and CSAT analytics
Relevant Integrations
Customer Journey
Discover
Shoppers reach out on WhatsApp, Instagram, or your website with pre-sales questions — AI answers instantly.
Decide
The agent shares accurate details from your trained knowledge and captures interest with pre-chat forms and segmentation.
Resolve
Routine requests are resolved by AI; anything sensitive is handed to your team with full conversation context.
Retain
Follow-ups, reminders, and analytics keep customers engaged and show you where to improve.
Frequently Asked Questions
Related Industries
See AlooChat in your industry
Bring your real customer questions to a demo, or start right away.