Manage
Private Notes
Talk it through — without the customer seeing.
AlooChat's private notes let your team discuss and share insights inside a conversation, invisible to the customer — making coordination fast and discreet.
Private Notes
In-context discussion
Invisible to customers
Great for handovers
Type a reply…Send
No side-channel chats about customers
Smooth shift and agent handoffs
A record of internal decisions
Available in every conversation
Controls & capabilities
1
In-context discussion
The internal conversation lives next to the customer conversation.
2
Invisible to customers
Notes are team-only, always.
3
Great for handovers
Leave context for the next agent or shift.
Frequently Asked Questions
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