Turn WhatsApp conversations into real-time voice support.
Let customers call your business through WhatsApp and help your team manage voice conversations from the same workspace used for messages, customer details, notes, and follow-ups.
Sara Al-Ali
+965 5xx xx789
Private note: repeat customer — priority
Incoming WhatsApp call
Sara Al-Ali
+965 5xx xx789
Ringing · 00:07
Voice and chat in one place
No separate phone workflow
Complete customer context
How It Works
Start handling WhatsApp calls in three simple steps.
Connect WhatsApp Calling
Enable WhatsApp calling for the connected business number and configure the available support team.
Route Calls to Your Team
Incoming calls appear inside AlooChat and can be directed to the appropriate available agent or team.
Continue the Conversation
After the call, agents can continue helping the customer through WhatsApp messages without losing the conversation history.
Calls and messages belong in the same customer conversation.
Keep voice interactions connected to the customer's WhatsApp messages, notes, assignments, labels, and follow-ups, so agents can understand the full customer journey before responding.
- View WhatsApp messages before answering
- Keep call activity connected to the customer
- Add private notes during or after calls
- Follow up immediately through WhatsApp
- Preserve conversation ownership and assignments
- Avoid switching between disconnected tools
WhatsApp message: "Can I change my delivery time?"
10:42Incoming WhatsApp call — answered
Duration 06:12Agent note: prefers delivery after 5 PM
10:51Follow-up: new time confirmed by message
10:53Conversation assigned to the delivery team
10:54Conversation resolved
11:02
Capabilities
Everything your team needs to handle WhatsApp calls.
Incoming Calls
Receive WhatsApp calls from customers alongside their conversations in the AlooChat workspace.
Customer Context
See customer information, previous messages, notes, labels, and assignments before answering.
Agent Routing
Direct incoming calls to the appropriate available agent or support team using AlooChat's teams and assignments.
Missed-Call Follow-Up
Follow up on missed calls immediately through WhatsApp messages, from the same conversation.
Private Notes
Let agents record important context for the rest of the support team, invisible to the customer.
Business Hours
Control when voice support is available and communicate availability clearly with AlooChat's operating hours.
Team Reporting
Track conversations, agent workload, and customer engagement with AlooChat's built-in analytics.
Outgoing Calls
Start a voice conversation from an existing customer profile or WhatsApp conversation.
Browser-Based Calling
Handle calls through the browser without relying on a separate desk phone.
Call History
A record of incoming, outgoing, answered, and missed calls within the customer conversation.
Voice support without creating another support silo.
WhatsApp Calls work with the same tools your team already uses inside AlooChat — calls inherit the same customer context and team workflow used for messaging.
Unified inbox
Team assignments
Private notes
Contact notes
Labels
Customer profiles
Business hours
Reports
Automations
AI-assisted follow-ups
When a message is not enough, move naturally to a call.
Customer Support
Resolve detailed or urgent customer issues through a direct voice conversation.
Sales Conversations
Speak with qualified leads and answer questions while keeping the full chat history available.
Appointment Confirmation
Confirm bookings, schedules, or service details through WhatsApp voice calls.
High-Value Customers
Give priority customers a more personal and immediate support experience.
A more natural way to support customers across the GCC.
Help businesses offer personal, real-time service through the communication channel their customers already use.
Arabic and English customer support
Familiar WhatsApp experience
Centralized customer context
Support for distributed teams
Faster escalation from chat to voice
Built for service, retail, healthcare, real estate, hospitality, and e-commerce
Frequently Asked Questions
Bring voice and messaging together with AlooChat.
Give your team one connected workspace for WhatsApp messages, calls, customer context, and follow-ups.