Analyze

    Live View

    Your support floor, in real time.

    See what's happening right now: active conversations, waiting customers, and team activity — so you can react before small delays become complaints.

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    Faster reaction to volume spikes

    Healthier response times

    Peak-period visibility (launches, Ramadan, sales)

    Complements historical reports

    Reports & insights

    1

    Real-time queues

    Watch waiting and active conversations as they happen.

    2

    Spot bottlenecks

    See where conversations pile up before customers feel it.

    3

    Manage the moment

    Rebalance assignments while it still matters.

    Frequently Asked Questions

    Related Features

    Interaction Reports

    Understand every conversation trend.

    Agent Reports

    See how your team performs — human and AI.

    Unified Inbox

    Every customer conversation, one organized inbox.

    See it working for your business

    Book a demo and bring your real customer questions, channels, and languages.

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