Does Gladly support Arabic?

Arabic is not listed on Gladly's official site. AlooChat's agents are built for Arabic first, including Gulf dialects, alongside English.

Does AlooChat replace a phone system?

No. AlooChat supports WhatsApp Calls but does not offer a call centre or phone-line product. Teams whose service model centres on voice will find Gladly's coverage broader there.

Helpdesk

AlooChat vs Gladly

Q: What does Gladly cost?

Gladly does not publish pricing; it is quoted on request. AlooChat publishes its plans, all of which include unlimited AI agents and unlimited team accounts with no per-resolution fee.

Voice-led loyalty service, against Arabic-first messaging on the channels Gulf shoppers actually use.

Compare AlooChat and Gladly on Arabic support, messaging channels versus voice-led service, published plans versus quote-based pricing.

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Executive summary

Gladly organises service around one lifelong customer conversation across voice, chat, SMS, email and social, and voice is native to it — AlooChat has no voice contact centre, so a phone-led service model favours Gladly outright. AlooChat's case is Arabic-first AI, the messaging channels Gulf shoppers use, regional payment providers, and published plans instead of a quote.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Gladly

Gladly is a customer service platform organised around a single lifelong customer conversation rather than tickets, spanning voice, chat, SMS, email and social. It is positioned primarily as customer-experience AI that resolves contacts autonomously and hands off to a person when needed, with Guides letting teams configure AI behaviour in plain language. It serves consumer brands in retail, ecommerce and hospitality; pricing is quote-based and Arabic is not listed on its site.

Which one fits you?

Who should choose AlooChat?

Arabic-first agents with tone, Gulf dialects and reply length set per agent — Arabic is not listed on Gladly's site.
Published plans instead of a quote, with unlimited AI agents and unlimited team accounts included.
The channels GCC shoppers use: WhatsApp, Instagram, Messenger, Telegram, website chat and email, with booking inside chat.
Regional payment providers — Tap, Hesabe, MyFatoorah, Ziina and Stripe — plus GCC implementation and success teams.

Who should choose Gladly?

Voice is central to your service model — Gladly covers it natively, while AlooChat has WhatsApp Calls but no phone-line product.
You want a lifelong customer conversation rather than a ticket record as the core data model.
You are a consumer brand competing on loyalty and want AI behaviour written in plain language through Guides.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Gladly
AI agents included	AvailableUnlimited agents, every plan	Available
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableSelf-service handoff with full context
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	Gladly
WhatsApp	AvailableWhatsApp Business	Requires verification
Instagram	Available	AvailableInstagram DMs and story mentions
Facebook Messenger	Available	AvailableFacebook Page messages
Telegram	Available	Requires verification
Website live chat	Available	AvailableWeb chat with configurable entry points
Email	Available	AvailableCompany email addresses, no ticket numbers
Voice / call centre	Not availableNo voice contact centre	AvailableContact centre available
Unified inbox across channels	AvailableAll channels in one queue	AvailableOne lifelong conversation across channels

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Gladly
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	AvailableDocumented webhooks with sample code
REST API access	PartialEnterprise plan	AvailableDocumented REST API
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	Gladly
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	AvailableAgent and conversation metric reports
Team reports	Available	Requires verification
CSAT tracking	Available	AvailableCSAT report, updated daily
Real-time live view	AvailableReal-time queue monitoring	AvailableLiveboards with live contact centre updates
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Gladly

Strengths

Native voice alongside chat, SMS, email and social, all inside one continuous conversation rather than separate tickets.
A person-centric data model: the customer's whole history is one record, which is exactly what loyalty-led brands want.
AI that resolves contacts autonomously and hands off to a person the moment a case needs one.
Guides let teams write AI behaviour in plain language instead of building it in a flow editor.

Considerations

Gladly does not publish pricing; it is quoted on request, so evaluating it starts with a sales conversation.
Arabic is not listed on Gladly's official site, and no Arabic tone or dialect controls are documented.
The site names chat, SMS, email and social without documenting WhatsApp, Instagram or Telegram individually, so channel fit is worth confirming with the vendor.
A voice-centred platform is a heavier commitment than a messaging team needs if the phone is not part of the service model.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Gladly

Gladly does not publish pricing; it is quoted on request, so we print no figures. AlooChat publishes its plans, all of which include unlimited AI agents and unlimited team accounts with no per-resolution fee.

Details about Gladly come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.