Does Drift support Arabic?

Arabic is not listed on the official product page. AlooChat is Arabic-first, with agent tone, dialect and reply length configurable, including Gulf dialects.

AI Agents

AlooChat vs Drift

Q: Is Drift still available?

The brand is transitioning. drift.com now redirects to Salesloft, whose page for the product is titled Chat Agents and states that it has transitioned from Drift to 1mind. No sunset date is published, so teams evaluating Drift today should evaluate Salesloft's Chat Agents.

Drift now means Salesloft Chat Agents for B2B pipeline; AlooChat is Arabic-first customer support messaging.

Drift now points to Salesloft's Chat Agents. Compare it with AlooChat on Arabic support, messaging channels, AI agents and published pricing.

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Executive summary

These two products answer different questions. Salesloft's Chat Agents — the brand drift.com now redirects to — turn website visitors into qualified pipeline and feed buyer-intent signals into forecasting, which is compelling if your revenue stack is already Salesloft. AlooChat is a support and engagement platform for GCC customers who message on WhatsApp and Instagram in Arabic, with published plans instead of a quote. Choose Drift for a sales-led website motion; choose AlooChat when the conversation is service, in Arabic, off the website.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Drift

The Drift brand is in transition: drift.com now redirects to Salesloft, whose page for the product is titled Chat Agents and states that it has transitioned from Drift to 1mind. In practice a team evaluating Drift today is evaluating Salesloft's Chat Agents — AI chat agents that engage and qualify website visitors and feed buyer-intent signals into Salesloft's forecasting and seller workflows. It is aimed at B2B revenue and sales teams already running on Salesloft, and pricing is quote-based.

Which one fits you?

Who should choose AlooChat?

Arabic is not listed on the official product page. AlooChat's AI agents are Arabic-first, with tone, dialect — Gulf dialects included — and reply length configured per agent.
Chat Agents focus on the website as a pipeline channel. AlooChat runs conversations across WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox — where GCC customers actually message.
Pricing is quote-based here. AlooChat publishes its plans, each with unlimited AI agents and unlimited team accounts and no per-resolution fees.
A stable, published roadmap of channels and integrations — HubSpot, Zoho CRM, Odoo, WooCommerce, n8n, webhooks and a REST API on the Enterprise plan — with a GCC team behind the rollout.

Who should choose Drift?

Your revenue stack is standardised on Salesloft — Chat Agents live inside the platform your sellers already work in.
You want website conversations to produce buyer-intent signals that feed forecasting, not just support resolutions.
You run a B2B sales-led motion where chat is a pipeline channel owned by revenue rather than a support channel.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Drift
AI agents included	AvailableUnlimited agents, every plan	Available
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	AvailableReps join live conversations; meeting booked if away
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Omnichannel support

The channels each platform handles natively, in one shared queue.

Capability	AlooChat	Drift
WhatsApp	AvailableWhatsApp Business	Requires verification
Instagram	Available	Requires verification
Facebook Messenger	Available	Requires verification
Telegram	Available	Requires verification
Website live chat	Available	AvailableWebsite chat widget and playbooks
Email	Available	PartialRequires connected inboxes
Voice / call centre	Not availableNo voice contact centre	Requires verification
Unified inbox across channels	AvailableAll channels in one queue	PartialCovers chat and email only

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Drift
Workflow automation and routing	AvailableRouting, labels, assignments	Available
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	AvailablePlatform webhook event subscriptions
REST API access	PartialEnterprise plan	AvailablePublic API
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Analytics and reporting

What each platform tells you about volume, team performance and customer satisfaction.

Capability	AlooChat	Drift
Conversation reports	Available	Available
Agent performance reports	AvailableHuman and AI agents	Requires verification
Team reports	Available	Requires verification
CSAT tracking	Available	Requires verification
Real-time live view	AvailableReal-time queue monitoring	Requires verification
Topic / label reports	Available	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Drift

Strengths

AI chat agents that engage and qualify website visitors as part of a sales motion rather than a support queue.
Buyer-intent signals captured from those conversations and fed into forecasting, so chat produces pipeline data rather than only resolutions.
Tight coupling with the wider Salesloft platform, so chat sits inside the same revenue workflow as the rest of selling.

Considerations

The brand is mid-transition: drift.com redirects to Salesloft and the product page states a move from Drift to 1mind, with no sunset date published — worth clarifying before signing.
Arabic is not listed on the official product page, so Arabic-language conversations cannot be confirmed in advance.
The documented focus is the website as a pipeline channel; WhatsApp, Instagram and Telegram are not part of what the product page documents.
Pricing is quote-based and not publicly stated, which makes a like-for-like budget comparison difficult before a sales conversation.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Drift

Salesloft does not publish pricing for Chat Agents; it is quote-based. AlooChat publishes its plans, each including unlimited AI agents and unlimited team accounts with no per-resolution AI fees.

Details about Drift come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.