Does Document360 support Arabic and RTL?

Yes for published content: Arabic and Arabic (Egypt) are listed among supported knowledge-base languages, and the documentation states RTL text direction is enabled for languages like Arabic. That covers the published knowledge-base site, not necessarily an Arabic-localized authoring interface.

How much does Document360 cost?

Document360 publishes no pricing tiers. Pricing is quoted per configuration around workspaces, languages, team accounts, SSO and security, the privacy model, and AI Premium Suite usage, with a 14-day trial.

Do I need both Document360 and AlooChat?

Often, yes — they cover different ground. Document360 publishes and governs your documentation site; AlooChat handles conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, web chat, and email, using website content, knowledge documents, and Notion to train its AI agents.

Knowledge Base

AlooChat vs Document360

Document360 governs product documentation; AlooChat runs the conversations. Different jobs, frequently bought together.

Compare AlooChat and Document360 on scope, Arabic and RTL documentation, knowledge that trains AI agents, and published plans versus quote-based pricing.

Book a Demo All comparisons

Executive summary

Like Helpjuice, this is a difference of scope rather than a feature contest. Document360 publishes and governs a versioned documentation site — including Arabic and Arabic (Egypt) with right-to-left text direction enabled — while AlooChat uses website content, knowledge documents and Notion to train AI agents that answer inside conversations. AlooChat does not publish a public documentation portal, so a team that needs one should use a dedicated tool and pair the two rather than choose between them.

Platform overviews

What each platform actually is, in neutral terms, before the detail.

AlooChat

AlooChat is a customer engagement platform built for businesses across the GCC. It brings WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email into one inbox, answers with Arabic-first AI agents that hand over to your team with full context, and adds booking, tickets, automations and analytics — with implementation support from a regional team.

Document360

Document360 is an AI-assisted knowledge base platform from Kovai.co for building internal and customer-facing documentation sites, with authoring workflows, versioning, AI search and a chatbot it calls Eddy AI, and analytics. It serves support teams, technical writers, product managers and engineers who need scalable product documentation. It is a documentation platform rather than a support inbox, and pricing is quoted per configuration.

Which one fits you?

Who should choose AlooChat?

Document360 publishes documentation; AlooChat runs conversations. A unified inbox across WhatsApp, Instagram, Facebook Messenger, Telegram, website live chat, and email, with human handover, routing, labels, tickets, and business hours.
Document360 lists Arabic and Arabic (Egypt) among knowledge-base languages with RTL text direction enabled — that covers the published site. AlooChat's Arabic is conversational: agents you configure for tone, Gulf dialect, and reply length.
Published plans with unlimited AI agents and unlimited team accounts and no per-resolution fees — Document360 publishes no pricing tiers and quotes each configuration.
GCC-based implementation and customer success teams in Kuwait, the UAE, Bahrain, and Egypt, plus Tap, Hesabe, MyFatoorah, and Ziina alongside Stripe.

Who should choose Document360?

A public, versioned documentation portal with authoring and review workflows is exactly Document360's job — AlooChat does not publish a documentation portal.
Localized documentation with explicit RTL support and Crowdin translation for multilingual product docs, including Arabic and Arabic (Egypt).
Enterprise documentation governance: SSO, SCIM, IP restrictions, review workflows, and versioning across large content sets.

AI capabilities

How each platform automates answers, and what that automation costs as volume grows.

Capability	AlooChat	Document360
AI agents included	AvailableUnlimited agents, every plan	AvailableEddy AI search and chatbot
Trains on your own content	AvailableWebsite content and documents	Requires verification
Arabic tone and dialect controlWhether replies can be tuned to Gulf dialects rather than generic Arabic.	AvailableTone and Gulf dialect controls	Requires verification
Human handover with context	AvailableFull context passed to agent	Requires verification
AI-assisted agent replies	AvailableAI-assisted replies in the inbox	Requires verification
No per-resolution AI feesWhether automating more conversations raises the bill per conversation.	AvailableNo per-resolution charge	Requires verification

Automation and platform

How work gets routed automatically, and how far each platform can be extended.

Capability	AlooChat	Document360
Workflow automation and routing	AvailableRouting, labels, assignments	Requires verification
Business hours	Available	Requires verification
Webhooks	AvailableConversation events	Requires verification
REST API access	PartialEnterprise plan	Available
Custom integrations	AvailableAPI, webhooks, n8n	Requires verification

Pros and considerations

AlooChat

Strengths

Arabic-first AI agents with configurable tone, reply length and Gulf dialects — not a translation layer bolted onto an English product.
Unlimited AI agents and unlimited team accounts on every plan, with no per-resolution AI fees, so cost stays predictable as automation grows.
GCC payment providers — Tap, Hesabe, MyFatoorah and Ziina alongside Stripe — so payment links work with the gateways regional businesses already use.
Implementation and customer success teams based in the region, with guided onboarding, training and migration assistance included.

Considerations

AlooChat has no voice contact centre. Teams that need inbound phone queues and IVR should keep a dedicated telephony platform alongside it.
A Shopify integration is announced but not yet available; WooCommerce is supported today and other stores connect through the API or custom tools.
AlooChat does not publish a public documentation portal. Knowledge sources train the AI agents rather than powering a customer-facing help centre.
The integration catalogue is smaller than the largest incumbents'. REST API access sits on the Enterprise plan for teams building their own connections.

Document360

Strengths

A public, versioned documentation portal with authoring and review workflows — exactly its job, and one AlooChat does not do.
Multilingual, localized knowledge bases with explicit right-to-left support, including Arabic and Arabic (Egypt), and a Crowdin translation integration.
Eddy AI for assistive search, chatbot answers and content generation across large content sets.
Enterprise governance: SSO, SCIM, IP restrictions, review workflows, versioning and more than 60 integrations.

Considerations

It is a documentation platform, not a messaging inbox: no unified queue across WhatsApp, Instagram or web chat, and no human handover.
Its Arabic and RTL support covers the published knowledge-base site, not necessarily an Arabic-localized authoring interface.
No pricing tiers are published; every configuration is quoted, which makes early budgeting harder.
Documentation waits for a customer to search for it; it does not open the conversation on the channels GCC customers use first.

Pricing overview

AlooChat

Published plans that include unlimited AI agents and unlimited team accounts, with no per-resolution fees.

See pricing

Document360

Document360 publishes no pricing tiers — each configuration is quoted around workspaces, languages, team accounts, SSO and security, the privacy model and AI Premium Suite usage, after a 14-day trial.

Details about Document360 come from its official documentation and may change. Where we could not confirm a capability, the table says "Requires verification" rather than assuming.

Migrating to AlooChat

The four steps we run with every team that moves across, supported by our regional team.

1
Map your channels and volumes
List every channel you answer on today and the monthly conversation volume per channel. This determines which AlooChat plan fits and what to connect first.
2
Bring your knowledge across
Point AlooChat at your website content and upload your existing macros, canned replies and help articles. The AI agent learns your products, policies and FAQs from them in minutes.
3
Reconnect channels and integrations
Connect WhatsApp Business and your social channels, then your CRM, store or internal systems through the available integrations, webhooks or the API.
4
Run both in parallel, then switch
Route a share of traffic to AlooChat first, compare resolution and response times against your current tool, and cut over once the numbers hold. Our regional team runs this with you.