Ooredoo Kuwait Signs Memorandum of Understanding with AlooChat
Some partnerships mark a turning point.
At Ooredoo Kuwait's headquarters, AlooChat and Ooredoo Kuwait signed a strategic Memorandum of Understanding — bringing conversational AI to one of the region's leading telecom providers and its business customers.
Here is the official announcement in full.
Strategic partnership that enables Ooredoo Business customers to leverage AI-powered conversational solutions
Kuwait, 12 July, 2026: As part of its ongoing commitment to accelerating digital transformation and empowering businesses with advanced technologies, Ooredoo Kuwait, a leading provider of telecommunications and digital solutions, has signed a strategic Memorandum of Understanding (MoU) with AlooChat, a leading Kuwaiti-born AI communications company, specializing in conversational AI solutions that help businesses enhance customer engagement, automate interactions, and deliver seamless digital experiences.
What the Partnership Delivers
Under the partnership, Ooredoo Business customers will gain access to AlooChat's AI conversational solutions, including intelligent virtual assistants and automation tools designed to strengthen digital customer engagement channels, streamline business operations, and enhance the overall customer experience.
The agreement forms part of Ooredoo Kuwait's strategy to expand its portfolio of business solutions by introducing advanced AI and automation capabilities that help public and private sector organizations improve operational efficiency and meet the evolving demands of today's digital economy.
Leadership Perspectives
Commenting on the partnership, Ali Al-Dabbous, Head of Digital Transformation for Government and Enterprise at Ooredoo Kuwait, said: “At Ooredoo Business, we believe strategic partnerships are essential to expanding the value we deliver to our customers. Our collaboration with AlooChat AI represents another step forward in enabling organizations to harness artificial intelligence to strengthen customer engagement, optimize business operations, and accelerate their digital transformation journeys. Together, we are committed to delivering innovative solutions that address the evolving needs of today's enterprises”.
Hamad AlSelmi, Founder of AlooChat AI, added: “We are delighted to partner with Ooredoo Kuwait, a recognized leader in telecommunications and digital innovation. This collaboration reflects our shared vision of leveraging artificial intelligence to help organizations build smarter, more efficient customer engagement experiences. Together, we look forward to supporting businesses with advanced conversational AI solutions that drive growth, improve service delivery, and accelerate digital transformation”.
A Framework for Future Collaboration
The Memorandum of Understanding was signed at Ooredoo Kuwait's headquarters in the presence of representatives from both organizations. The agreement establishes a framework for future collaboration focused on developing and delivering innovative digital solutions that help organizations enhance customer communication, improve operational efficiency, and accelerate digital transformation across industries.
This partnership reinforces Ooredoo Kuwait's commitment to expanding its digital solutions ecosystem for the business sector by collaborating with specialized technology partners to provide innovative capabilities that enable organizations to enhance performance, elevate customer experiences, and strengthen their competitiveness in an increasingly digital marketplace.
What This Means for Businesses in Kuwait
This partnership brings AlooChat's Arabic-first AI agents, unified inbox, and automation tools within reach of every Ooredoo Business customer — from growing startups to large enterprises and government organizations.
If you would like to see what conversational AI can do for your own customer experience, book a demo with our team or explore AlooChat's features to learn more.