One Inbox Strategy: WhatsApp + Instagram + Website
The Problem with Scattered Conversations
Your customers message you on WhatsApp. They DM you on Instagram. They use your website chat. Managing three separate inboxes is chaos.
The One Inbox Approach
Consolidate every conversation into a single dashboard. Here's how:
1. Connect All Channels
Link WhatsApp Business API, Instagram DMs, website live chat, and email to one unified inbox.
2. Let AI Handle First Response
Your AI agent greets customers instantly on any channel, answers common questions, and routes complex issues to the right team member.
3. Maintain Context Across Channels
If a customer starts on Instagram and switches to WhatsApp, your agent remembers the full conversation history.
4. Automate Labeling & Routing
Auto-tag conversations by topic (billing, shipping, product inquiry) and route them to specialized agents or teams.
The Impact
Getting Started
The setup takes less than an hour. Connect your channels, configure routing rules, and let your AI agent handle the rest.